Returns & Refunds
How returns, exchanges and refunds work at Marry Me, and your rights as an online customer.
Last updated: 21 September 2026
Draft for owner review. This page was written from what the website actually does. Boxes marked “To be confirmed” need facts only Marry Me can supply. Remove this notice once they are filled in and the page has been reviewed.
Your legal rights come first
Under the Internet Transactions Act of 2023 (Republic Act No. 11967, Section 20), if goods bought online are defective or do not match what was promised, without your fault, you have the right to repair, replacement, refund or other remedies. If you choose a replacement or refund, the seller is entitled to get the original goods back, at no cost to you, within a reasonable period. Nothing on this page limits those rights.
What we can say today
- Online orders are reviewed by Marry Me before they are accepted, and production begins after the required payment is verified.
- Bank-transfer payments are confirmed by a person checking the account; an uploaded proof of payment is not a confirmation.
- Repairs: no repair work starts until you approve the confirmed estimate.
- Our order system can record an order as “refunded”, so refunds are handled case by case by the shop.
Returns, exchanges and refunds policy
The specific terms below are set by Marry Me and are not yet recorded anywhere on this website.
- Whether you offer returns or exchanges for ready-made pieces, the time limit, and the condition items must be in.
- How made-to-order, custom, engraved or resized pieces are treated.
- What happens to a downpayment or deposit if an order is cancelled, and by when a cancellation is possible.
- Who pays return shipping and insurance, and how and how quickly refunds are paid (for example, back to the original bank account).
- Ring resizing: whether it is offered, when it is free, and any limits by metal or design.
- The steps to request a return, and who to contact.
Damaged or wrong item
If your order arrives damaged, defective or not as described, please contact us as soon as you can with your order reference and photos, using the details below. We will respond and explain the options open to you.
Marry Me — The Bridal Jewelry Shop
Ground Floor Space 237, Market! Market!, Bonifacio Global City, Taguig City, Manila, Philippines, 1630
Phone: (02) 8856 7624 / 0917 627 7963
Email: askmarrymeph@gmail.com